Refund policy

BG Movement

Return, Refund & Exchange Policy

Proposed Effective Date: October 21, 2026

Thank you for shopping with BG Movement! We appreciate your business and want you to feel confident with every purchase. Please review our return, refund, and exchange policy before placing your order.

1. Returns — 15-Day Policy

BG Movement accepts eligible return requests within 15 days of the delivery date.

To qualify for a return:

  • Merchandise must be unworn, unwashed, and unused.

  • Original tags must remain attached.

  • Items must be returned in their original condition and packaging.

  • Customers must provide an order number or proof of purchase.

  • Return requests must be submitted within 15 days after delivery.

All returns require authorization from BG Movement before merchandise is shipped back.

2. Store Credit & Refunds

For standard eligible returns, BG Movement generally offers store credit toward future purchases, subject to applicable law.

  • Store credit may be used toward eligible merchandise at BG Movement.

  • Return-related store credit does not expire.

  • Store credit is not redeemable for cash except where required by law.

  • Refunds to the original payment method will be provided when required by applicable law or approved for damaged, defective, or incorrect merchandise.

Approved store credit will be issued within 10 business days after the returned merchandise has been received, inspected, and approved.

3. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

Exceptions apply when BG Movement ships an incorrect, damaged, or defective item.

  • Original shipping charges are generally nonrefundable unless otherwise required by law.

  • Customers are encouraged to use a shipping carrier that provides tracking information.

  • BG Movement is not responsible for packages lost before delivery to our designated return location.

  • Return shipping instructions will be provided after return authorization.

4. Damaged, Defective, or Incorrect Merchandise

If your order arrives damaged, defective, or incorrect, please contact BG Movement promptly.

Email: support@bgmovement.shop

Include your order number, a description of the issue, and photographs when possible.

After reviewing your request, BG Movement will provide an appropriate resolution, which may include:

  • Replacement merchandise, subject to availability.

  • A refund to the original payment method.

  • Store credit, if preferred by the customer.

BG Movement will cover reasonable return shipping costs for verified errors or defective merchandise when a return is required.

Nothing in this policy limits any consumer rights provided by applicable law.

5. Exchanges

BG Movement does not currently offer direct item-for-item exchanges.

If you need a different size, color, or style, you may request an eligible return within 15 days after delivery.

After your return is received, inspected, and approved, store credit will be issued within 10 business days.

You may then use your store credit to place a new order, subject to product availability.

6. Final Sale & Nonreturnable Merchandise

The following merchandise is generally not eligible for standard returns:

  • Items clearly marked Final Sale before purchase.

  • Gift cards.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Merchandise that does not meet our return eligibility requirements.

These exclusions do not limit rights under applicable consumer protection laws.

7. How to Request a Return

To begin a return request, email:

support@bgmovement.shop

Please include your order number, the merchandise you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions if approved.

Do not ship merchandise back without prior authorization.

8. Return Processing

Once BG Movement receives your returned merchandise, it will be inspected to determine eligibility.

You will be notified whether your return has been approved or declined.

Approved store credit will be issued within 10 business days after receipt, inspection, and approval.

When a refund to the original payment method is applicable, processing times may vary depending on the payment provider or financial institution.

9. Store Credit Terms

Store credit issued for approved merchandise returns:

  • Does not expire.

  • May be used toward eligible future purchases at BG Movement.

  • May be used across multiple eligible purchases until the available balance is exhausted.

  • Cannot be redeemed for cash unless required by law.

Promotional rewards or discounts issued without a purchase or return may be subject to separate terms, disclosed when the promotion is offered.

10. Contact Information

BG Movement Customer Support

Email: support@bgmovement.shop

Website: https://bgmovement.shop

Thank you for choosing BG Movement. We appreciate your support and look forward to serving you again!